Job Description

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

If you are passionate about leading high-impact governance and business resiliency programs that strengthen operational readiness and regulatory outcomes, this is the career for you. Bring your ownership mindset, analytical rigor, and ability to influence to help shape resilient, well-governed operations at JPMorganChase.

As a Business Analysis Manager, Program Governance and Resiliency (Vice President) at JPMorganChase within Card Services and Card Lending Operations, you will lead governance and resiliency execution across a diverse portfolio of operational and regulatory programs. You will provide end-to-end ownership from planning through delivery, ensuring high-quality outputs and timely completion of deliverables. You will partner with Legal, Compliance, Audit, Controls, and business stakeholders to ensure alignment to control frameworks and regulatory expectations. You will identify risks, drive mitigations, and strengthen governance through standardization, process improvement, and automation. You will communicate clearly with senior stakeholders and guide teams through complex, high-impact priorities.

Job Responsibilities

• Own and deliver a portfolio of Vice President-level governance and resiliency programs end-to-end, from planning through execution and sustainment.
• Lead business resiliency plan management, updates, and annual recertification activities.
• Coordinate recovery strategy testing, tabletop exercises, and playbook maintenance to strengthen operational readiness.
• Manage real-time resiliency events by organizing operational response, issue tracking, and leadership communications.
• Govern dynamic workforce strategies to ensure alignment to legal guardrails, regulatory requirements, and contractual obligations.
• Perform risk and control assessments for new and existing workforce models and document results, decisions, and approvals.
• Oversee inter-affiliate sharing, third-party oversight, personal account dealing, and consecutive leave governance activities and deliverables.
• Produce leadership-ready materials with clear insights, accurate data, and concise executive messaging.
• Partner with Legal, Compliance, Audit, Controls, and business stakeholders to support audits, examinations, and litigation-related requests.
• Identify operational, regulatory, and execution risks and drive timely mitigation plans with accountable owners and milestones.
• Drive continuous improvement through process simplification, standardization, and automation opportunities across the program portfolio.
  
   

Required Qualifications, Capabilities and Skills

• 8+ years of experience in program management, business analysis, or operations governance within financial services.
• Demonstrated experience leading regulatory programs in audit, testing, and control environments.
• Demonstrated experience in business resiliency or business continuity planning, including testing and plan maintenance.
• Experience applying operational risk and governance frameworks to identify, assess, and mitigate risk.
• Proven ability to lead complex, cross-functional initiatives end-to-end with strong ownership and accountability.
• Strong experience partnering with Legal, Compliance, Audit, and Controls stakeholders.
• Excellent analytical and problem-solving skills, including the ability to translate data into actionable insights.
• Strong written and verbal communication skills, including executive-level presentations and messaging.
• Ability to manage competing priorities in a fast-paced environment while meeting critical timelines.
• High attention to detail and commitment to data accuracy and quality of deliverables.
  
   

Preferred Qualifications, Capabilities, and Skills

• Experience supporting more than one Consumer and Community Banking (CCB) Operations Function/Line of Business
• Demonstrated knowledge with personal account dealing programs and controls.
• Acquaintance with inter-affiliate sharing governance and oversight expectations.
• Knowledge of third-party oversight governance, risk assessments, and monitoring practices. 
  
   

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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